Visa and Immigration Officer

Job description

VFS Global is the world’s largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

The purpose of the role is to facilitate the VISA application process and handle front office & back office operations conducted at the respective Visa Application Centres.

This role is a full-time role 40 hours a week, 8 hours a day, 5 days between Monday and Saturday.

Areas of Responsibility & brief description of the role:

• Processing VISA applications and data entry
• Collection and scrutiny of documents and passports at the Application Centre
• Handover of Passports to the specific High Commission and/or its consulates.
• Handover of passports to Courier/Applicants
• Handling of postal applications
• Handling customer queries in person, by email and on the telephone
• Fee collection and cash handling
• Preparing reports for day-to-day transactions

Personal Requirements:

• Excellent written & verbal communication skills
• Good knowledge of Microsoft Office packages
• A good attention to accuracy and detail
• A proactive can-do attitude
• Flexible / ready and willing to work in shifts.