Africa Travel Specialist

Africa Travel Specialist – Home based
Wonderful opportunity to join this ultra successful, award-winning, luxury tour operator as a Africa Travel Specialist in their tailor-made team. You will be using your specialist long haul travel knowledge to create truly bespoke, extraordinary experiences to Africa plus India & Japan. You will be an experienced Travel Consultant, with the expertise to create detailed long haul tailor-made itineraries and have travelled to Africa, Asia, and/or India . This is a fully home based role, offering a basic salary of £28k with lucrative monthly commission and the opportunity to travel on the most fabulous fam trips!

Africa Travel Specialist – Role & Responsibilities:

• Respond in an efficient and timely manner to calls and emails and video calls from direct customers and agents and internal colleagues.
• Liaise with suppliers to obtain rates & source product for bespoke tailor-made enquiries.
• Be pro-active in using your specialist long haul knowledge to support conversion of enquiries into sales.
• Manage the end to end sales & customer service journey, ensuring customers are notified of any operational changes affecting their holiday.
• Handle any issues arising in an efficient customer focused way, ensuring a satisfactory outcome.
• Provide an exceptional service to all customers via all channels.
• Produce personalised documentation for every customer.
• Support product team with input and feedback on product knowledge, pricing information and competitor analysis.

Africa Travel Specialist – Skills & Experience Required:

• Proven expertise in a travel tailor-made sales role, with a background in tour operations.
• Strong knowledge of Africa preferred through own travelling and / or of putting together bespoke itineraries.  Knowledge of Asia / India would also be beneficial  
• Experience of meeting and exceeding sales targets.
• Exceptional customer service skills, with a genuine desire to exceed customers’ expectations.
• Good knowledge of supplier contracts and costing itineraries.
• Working knowledge of a travel GDS – Amadeus or Galileo preferred but not essential.
• Ability to manage workload and prioritise effectively.
• Excellent verbal & written communication skills
• Flexible approach, with a pro-active creative approach to problem solving

Africa Travel Specialist – Additional Information:

• Basic salary of £28k plus uncapped commission.
• Fully home based – all equipment provided.
• 37 hour working week, shifts between 08.30 & 6 Monday to Friday and Saturdays on a rota, approx 2 per month. 
• Regular Fam trips
• 25 days holiday plus bank holidays and your birthday off
• Discounted holidays and ad hoc prizes!
• Perkbox
• Fantastic opportunity to join this ultra successful, prestigious travel company.

Please apply for the position of Africa Travel Specialist online or email your cv to